Shipping:
- $9.95 CAD flat-rate CAD shipping or FREE on orders over $100 CAD!
- Orders are processed and shipped out within 24-48 hours.
- FREE local pickup is available in Cranbrook, British Columbia (Choose option at checkout.)
Returns:
- Your item/s to be returned must be in new condition (tags still attached, no odor, pet hair, or other user damage/wear/tear)
- Returns are eligible up to 30 days after purchase within the following parameters...
- Returns in store: regular priced items received within 7 days of purchase are eligible for refund.
- Returns online: regular priced items requested within 7 days of receiving will be eligible for refund pending the items are postmarked and/or we receive the item back to us within 14 days of the return request.
- Returns in store after 7 days are eligible for store credit only.
- Returns online requested after 7 days of receiving the item, will be eligible for credit only. Returns requested within 7 days but then received later than 14 days after return request will be eligible for credit only.
- Online return refund or credit will be issued within 48hrs of receiving once we confirm dates of purchase/return request and conditions of items.
- Refunds take 3-4 business days to show up on bank statements
- Returns will not be accepted after 30days from purchase date.
- Items that are final sale and cannot be returned: accessories and other non-clothing items, intimates, leggings, sale/clearance items.
- Shipping charges (original and return) are the customer’s responsibility.
Holiday Return Exceptions:
- For Items that have been purchased for holiday gifts, from Dec 26th - Jan 26th we will make these exceptions:
- If items fall out of the above parameters, we will except returns for refunds until Jan 7th. We will accept returns for store credit if requested by Jan 26th.
We thank you so very much for understanding we are a new small business have to make these parameters so that we can stay current with trends.
